We are looking for top-notch customer facing solution expert. As a leading team member, you will have a major role in interacting with the customers in the US and assisting them to use our product in the best way that meets their needs. You will be responsible for pre-sale activities working head-to-head with the local sales team and also provide post sale support to our channel partners (system integrators and technology partners).
viisights’ headquarter and global operation team are located in Israel, and as such the role requires excellent communication skills and ability to perform independently with assistance from remote.
Note:
Position requires travel overseas, and sometime working in non-Israeli working hours.
Responsibilities
You will be responsible for guiding and supporting our channel partners during their on-boarding process as well as for supporting them during their pre-sale, deployment and post-sale activities relating to our products targeted at end customers
Train the channel partner how to install, setup, use and demo various viisights products.
Understanding the end-customer’s environment and needs.
Create solution architecture ,statement of work and testing plans documents
Manage and support trials and proof-of concept with partner and customers.
Lead the technical discussions in front of the customers
Deploying, integrating, testing, training, and monitoring the product at the customer’s environment.
Customize and configure the product for customer’s need.
Assist the customer in using and monitoring the products within their environment.
Required Skills
At least 5 years of proven experience as a Solution Engineer\ Deployment Engineer or any other customer facing technical position-Must
Knowledge and experience in video analytics concepts and systems-Must
Experience in system and network troubleshooting-Must
Knowledge of Unix shells-Must
Experience of working with API & SDK-Must
Excellent technical communication skills – written and verbal-Must
Ability to perform independently with assistance from a remote site-Must
Ability and motivation to rapidly learn new technologies and tools-Must
Strong customer orientation-Must
Experience in working with channel partners-Must
Experience in working for an international startup vendor-Must
Knowledge of video technologies (protocols, formats, systems)-Must
Knowledge and experience in surveillance environment-Advantage
Knowledge of Cloud e.g. Amazon, Azure-Advantage
Knowledge of system monitoring tools and processes-Advantage
Hands-on experience in scripting, linux OS, troubleshooting, networks , etc-Advantage
